Exchanges and Returns

At Castelbel UAE, we prioritize your satisfaction and strive to make your shopping experience as seamless as possible. Please familiarize yourself with our Exchanges and Returns Policy to understand your options regarding exchanges and returns.

Returns: We regret to inform you that we do not accept returns for items sold. 

Exchanges: Exchanges are only permitted under the following conditions:

• The item is damaged or defective upon receipt.
• The exchange request is made within 3 days of the original purchase date via email to Info@castelbeluae.com.

Exchange Process: To initiate an exchange for a damaged or defective item, please follow these steps:

• Send an email to our Customer Service team within 3 days of receiving your order to report the issue.
• Provide details of the damaged or defective item, including your order number and any relevant photographs.

Contact Us:

If you have any questions or concerns regarding our Exchanges and Returns Policy, please don't hesitate to contact us. We are here to assist you and ensure that your shopping experience with Castelbel UAE is nothing short of exceptional.

Thank you for choosing Castelbel UAE.